Job Description

Job Summary

We are seeking a Canadian French Call Center Rep for a full-time remote customer service opportunity supporting an insurance-focused specialty equipment division. This role is ideal for a bilingual customer service professional who is fully fluent in French Canadian and English and enjoys helping customers by phone, email, and through accurate document processing.

In this position, you will support customers in a high-volume call center environment, manage insurance-related inquiries, enter and update customer information, and help resolve routine to moderately complex service issues. The work is structured, fast-paced, and performance-driven, making it a strong fit for candidates who are comfortable on a headset, able to multitask across multiple systems, and motivated by clear goals and measurable success.

This opportunity offers a supportive remote work environment, structured training during the first 90 days, steady weekday hours, and the chance to build experience in the insurance industry. Candidates who enjoy teamwork, professional customer communication, accuracy, and consistent processes can thrive in this role.

Key Responsibilities

- Handle inbound and outbound customer calls in both English and French Canadian while providing clear, professional service.
- Process incoming insurance documents and accurately enter customer and policy-related information into internal systems.
- Respond to email-based customer service requests and document all customer interactions thoroughly.
- Research and resolve simple to moderately complex customer issues, escalating when appropriate.
- Coordinate with internal teams to support customer needs and help resolve service concerns efficiently.
- Prioritize daily tasks, meet performance expectations, and participate in process improvement initiatives.

Compensation and Benefits

- Compensation: $50,000 to $51,000 per year.
- Target hourly range provided: $22 to $25 per hour.
- Open to slightly higher rates for candidates with highly aligned experience.
- Employment type: Full-time, remote.
- Schedule: Monday through Friday, 8-hour shift.
- Required shift: 8:30 AM to 5:00 PM PST.
- First 90 days include a structured, performance-driven training program with closely monitored KPIs.
- Background check required.
- Temp-to-hire opportunity noted.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Process insurance documents, perform accurate data entry, and maintain updated customer records.
- Handle high-volume inbound and outbound calls while navigating multiple systems.
- Provide bilingual customer support by phone and email in French Canadian and English.
- Research customer questions, resolve service issues, and escalate more complex concerns as needed.

- High School Diploma or equivalent required.
- Minimum 1 year of consumer-facing customer service experience required.
- Recent customer service experience within the last 3 years is strongly preferred.
- Full fluency in French Canadian and English, including speaking, reading, and writing, is required.
- Typing ability of 40 WPM or 8,000 KPH with 95 percent or higher accuracy required.
- Strong written and verbal communication skills with a professional phone presence.
- Ability to work comfortably in a high-volume call center environment with an average of 30 to 40 calls per day.
- Ability to multitask, navigate multiple systems, and maintain accuracy while speaking with customers.
- Comfortable working in a structured, KPI-driven training and performance environment.
- Must be available and willing to work the required 8:30 AM to 5:00 PM PST schedule.

Preferred Qualifications

- Insurance industry experience.
- High-volume contact center or call center experience.
- Experience with email and/or chat support.
- Strong data entry background.
- Current or recent customer service experience in a consumer-facing role.
- Experience handling calls that require professionalism, clarity, patience, and accurate documentation.

Job Tags

Hourly pay, Full time, Temporary work, Remote work, Monday to Friday, Shift work, Weekday work

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